ITIL® Expert Program: Capability Track

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ITIL® Expert Program: Capability Track on this page is offered by ITpreneurs.
This intensive, 12 day classroom course (5 days + 5 days + 2 days) + 50 hours of online self-study course, is designed for practitioners who would like to fast track their ITIL® Expert Certification.
The course is delivered by an ITpreneurs’ Certified Instructor, and prepares candidates for passing all the ITIL® Capability as well as the Managing Across the Lifecycle Certification Exams.
The ITIL® training course is delivered through a unique blend of self-paced and instructor-supported online self-study and high-intensity, fast-paced classroom delivery. You will learn the core disciplines of the ITIL® best practices in an engaging and scenario-based approach from ITpreneurs courseware.
Four modules of ITIL® Capability Track:
• Service Offerings and Agreements (SOA)
• Planning, Protection &; Optimization (PPO)
• Release, Control and Validation (RCV)
• Operational Support and Analysis (OSA)

Who will benefit from the ITIL® Expert Program: Capability Track?

IT professionals might work as IT Managers and cconsultants looking to use the breadth of the ITIL® framework and developing a proper understanding of the key functions and processes of ITIL®.
Students will have the opportunity to obtain the ITIL® Expert Level, based on the ITIL® Intermediate Capability stream followed by MALC.
Capability Track Learning Objectives:
At the end of this course, the student will gain competencies to:
• Learn the concepts of Service Management as a Practice.
• Understand the Service Lifecycle at the core of ITIL®.
• Be confident in the general concepts, definitions, key principles and models of ITIL®.
• Understand how the Service Management processes and functions contribute to the Service Lifecycle and be able to explain the objectives, scope, concepts, activities, key metrics (KPIs), roles and challenges for all the ITIL® processes.
• Learn how technology enables the Service Lifecycle and how other complimentary guidance aligns with ITIL®.
• Understand implementation considerations.
• Learn the activities, methods, and functions used in each of the Lifecycle processes.
• Understand the application of the processes, activities and functions to achieve operational excellence.
• Learn how to measure performance.
• Understand technology and implementation requirements.
• Understand the challenges, Critical Success Factors and risks involved in implementing and improving Service Management.

Program Benefits:

ITpreneurs’s Exam Pass Guarantee takes away the risk, as ITpreneur pays for 2 exam retakes, if required.
Innovation in Design: Innovative use of online self-learning for the theoretical components of the course allows students to study in their own time, at their own pace. Apart from online self-learning, students receive an e-reader/iPad or electronic document with the Reference Materials for the course, avoiding the printing of thousands of pages of paper.
Intense Group Experience: Spending 12 intensive days in a classroom with a select group of peers results in vast knowledge and experience sharing, and forms the basis for long-lasting relationships.
Access to an Expert Community: After completing the program, students gain access to a select community of ITIL® Experts, allowing them to join a continuous learning program.


• Basic IT literacy and around 2 years’ IT experience are highly desirable.
• ITIL Foundation (holders of Foundation certificate from an earlier version of ITIL®, e.g.: ITIL® v2, must pass the current ITIL® Foundation exam before attending this course)
• Before starting the Managing Across the Lifecycle component of the program all Capability Exams should have been successfully completed.

The structure of the program and expectations (based on the 12-week ‘classic’ delivery option):

• The program starts with a pre-course conference (kick-off call) that takes place 4-weeks prior to the first (physical or virtual) classroom session. The course instructor and all students participate in this call.
• Before attending classroom sessions, students are required to complete the online self-study of the respective module. The online modules focus on the knowledge component of the Capability courses (Bloom level 1, 2).
• The instructor monitors progress of students during this time, using ITpreneurs’ online campus. The instructor is also available for questions via email or telephone.
• There are two classroom sessions of 5-days each with one month between the two sessions. The classroom sessions are focused on practical application, analysing and synthesizing information (Bloom level 3,4,5). The first classroom session covers SOA and PPO, the second one RCV and OSA.
• After the classroom sessions students complete the online self-study modules with a specific focus on exam preparation. Once students feel ready to take on the exam, they schedule and take the individual exams at a time and date that is convenient to them, but at least before the next classroom session starts.
• The Managing Across the Lifecycle section of the course is the last component of the course. This block comprises of online learning and classroom as well. The classroom session is 2-days; the online learning modules include 12-hours of content.

Other delivery options:

The Classic: This is the default option for the Expert Track. In this delivery option you will meet your fellow students 3-times over a period of 12 weeks (5 days, 5 days and 2-days) and complete the online self-study between these sessions.
The Classic Virtual: Same as the default option, but all classroom sessions take place in a Virtual Classroom.
The Boot Camp: This option requires you to complete all four online self-study Capability modules prior to coming to the classroom. In 10 classroom days all Capability courses are completed. A few weeks later there is another session of 2-days for MALC.
The Weekend Warrior: Online self-study modules are completed during the weekends. Students come to class one-day a week for 12 weeks where the classroom material is covered.

ITIL® Capability Examinations

• Students schedule the exams at a time and date that is convenient to them, but at least before the next classroom session starts. All Capability Exams must be completed prior to attending the MALC component of the course.
• Closed-book exams
• Eight multiple-choice, scenario-based, gradient-scored questions
• The exam duration for every exam is 90 minutes for all candidates in their respective language (candidates sitting the examination in a language other than their first have a maximum of 120 minutes and are allowed to use a dictionary).
• Each question will have 4 possible answer options, one that is worth 5 marks, one that is worth 3 marks, one that is worth 1 mark, and one that is a distracter and receives no marks.
• The Pass score is 28/40 or 70%.


• Upon successfully passing the ITIL® Capability Intermediate exams, the candidate will be recognized with 4 credits per exam in the ITIL qualification scheme. The four Capability exams will provide a total of 16 credits.
• On successfully passing the ITIL® Managing Across the Lifecycle exam, the candidate will be recognized 5 credits in the ITIL® qualification scheme.