ITIL® Foundation E-Learning

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ITIL® Foundation E-Learning / , StockholmAnmälan

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Those who want to become accredited in ITIL® Foundation can do so by purchasing our accredited ITIL® E-Learning package compromising:
• E-Learning: The accredited ITIL® Foundation E-Learning module
• Exam package
• Full tutor support from 30 industry experts
• On-line exam simulator
• ITIL® Foundation examination. Delegates are issued with an exam voucher and can sit the exam at own convenience at our Accredited examination centre
• ITIL® Process Wall Chart

This E-Learning course provides participants with a thorough grounding in ITIL® Foundation. Written by our own skilled lecturers with extensive experience in the practical application of service management, the course includes support and on-line examination practice during the E-Learning experience.
Candidates will be able to use our own online exam simulator, test what has been learnt and review recorded scores. Delegates will have access to 30 ITIL® subject matter experts by email.
Upon successful completion of the online tests the candidate is offered exam dates and attends Adding Value Consulting to take their exam. Viewing the ITIL® Foundation E-Learning product and attempting all the exercises that we recommend will take approximately 8-10 hours. Delegates wishing to undertake the Foundation exam can expect to invest 21 hours of study, including additional reading and exam preparation.

Prerequisites

This course benefits all levels of IT professionals, customers and users involved in the provision or receipt of IT services.


ITL® Foundation E-Learning will give you an understanding for:

• Service Management as a practice
• The Service Lifecycle
• Key principles and models
• Generic concepts
• Processes
• Roles
• Functions
• Technology and architecture
• ITIL® qualification scheme
The E-Learning course covers the fundamentals of the IT Infrastructure Library® (ITIL®) core volumes which provide an end-to-end view of IT and its integration with business strategy. The core volumes are:
• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement
The E-Learning course uses the ITIL® IT Service Management Glossary of Terms & Definitions and ITIL® IT Service Management Acronyms.


Examinations

The exam is multiple-choice. There are 40 questions to be completed in 60 minutes. The pass mark is 26 correct answers from 40 (65%).

Outline E-Learning Course

Module 1: Overview

• Introducing the programme
• ITIL® Overview

Module 2: Service Strategy

• Technical and Application Management
• Demand Management
• Financial Management
• Service Portfolio Management


Module 3: Service Design

• Service Level Management
• Supplier Management
• Service Catalogue Management

Module 4: Service Design

• Capacity Management
• Availability Management
• Information Security Management
• IT Service Continuity Management


Module 5: Service Transition

• Change Management


Module 6: Service Transition

• Release & Deployment
• Service Asset & Configuration Management
• Knowledge Management


Module 7: Service Operation

• Service Desk
• IT Operations Management


Module 8: Service Operation

• Incident Management
• Problem Management


Module 9: Service Operation

• Event Management
• Service Automation
• Request Fulfilment
• Access Management


Module 10: Continual Service Improvement

• PDCA
• Continual Service Improvement Model
• Role of Measurement

Module 11: Qualification Scheme

• ITIL® Foundation Qualification Scheme
• ITIL® Foundation Examination advice

More information about the course:
ITIL E-Learning AVC
ITIL® E-learning solutions on this page are offered by ITpreneurs.
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. IT Infrastructure Library® is a Registered Trade Mark of the Office of Government Commerce.

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