ITIL® Foundation

KursNärVar
ITIL® Foundation2015-11-09 / 2015-11-11Karlavägen 100, StockholmAnmälan

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The ITIL® Foundation Course covers the entire syllabus of the ITIL® Foundation level and prepares participants for the ITIL® Foundation examination.
This level ensures that a candidate has a general awareness of the key elements of the ITIL® 2011 Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.  To this end they need to show they understand the key concepts, structure, terminology and processes of ITIL®.
This is a three day course, delivered as a classroom event and is designed for people who require a basic level of ITIL® understanding.

Target Audience (Who will benefit from the ITIL® Foundation Course?)

• IT Service Providers
• IT Directors and Managers
• CIO’s
• Service Management Consultants
• Those who require a basic understanding of the ITIL® framework
• Those who require a basic understanding of the application of ITIL® to enhance the quality of IT Service Management within an organization

Objectives

Following the completion of the course participants should:
• Understand ITIL® and what it can do for Service Management
• Understand how to implement ITIL® and maximize your benefits while minimizing your risks and costs
• Understand the leadership role in the successful application of ITIL®
• Understand the ITIL® Library structure
• Apply in practice the ITIL® principles
• Pass the ITIL® Foundation exam

ITIL® Foundation Exam

• 1 hour
• 40 questions
• Multiple choice
• 65% pass mark
• Closed book

All successful delegates will receive the ITIL® Foundation certificate from DF Certifiering.


Prerequisites

It is desirable but not essential that participants have some understanding of IT Service Management. Some pre-read material is provided prior to the event and we recommend that you read it before attending the course.


ITIL® Foundation Course documentation

The following course material is included for this event:
• ITIL® Foundation Event Hand-out contains exercises and solutions, Foundation test-exams and hints & tips for the Foundation Examination.

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