Allmänna villkor

Vilken personlig information sparar vi?

Om du anmäler dig till, eller registrerar dig för, någon av våra kurser kommer vi att behöva spara viss personlig information, såsom:

• ditt namn, e-postadress, telefonnummer
• ditt företag och dess organisationsnummer (om du inte registrerade dig som privatperson)
• kontaktperson (för offert för företagskurspaket med flera deltagare)
• intresserade kurser

Om du registrerar dig för någon av våra kurser kommer vi att behöva spara, utöver ovanstående information

• ert företags organisationsnummer (om ni inte registrerade er som privatperson)
• kontaktperson (för offert och köp av företagskurser för flera deltagare)
• faktureringsuppgifter
• köpta kurspaket

Under kursens gång kommer vi att behöva hantera bokningar av digitala övningsuppgifter samt eventuella certifieringar. Om lunch ingår, ordnar vi även med måltiderna. Vi kan spara bilder, ljudinspelningar och videor från kurstillfällena, såvida du inte har meddelat att du nekar samtycke.

Om du väljer att ladda ner material, såsom en vitbok, från vår webbplats, kommer vi att spara informationen du delar genom våra kontaktformulär där.

Varför samlar vi in våra kunders personuppgifter?

Vi sparar personuppgifter främst för att kunna kommunicera med dig som kund och för att upprätthålla en god kundservice, för att kunna hantera dina köp av kurspaket och för att kunna uppfylla lagkrav, såsom bokföring.

För marknadsföringssyften vill vi också kunna informera dig om våra andra produkter, tjänster och evenemang via till exempel sms, e-post, nyhetsbrev, sociala medier, telefon eller brev. Du kan när som helst välja att avprenumerera från våra nyhetsbrev eller andra typer av marknadsföring.

Hur länge lagrar vi dina personuppgifter?

Vår rutin är att radera allt så snart det inte längre är relevant för ändamålet, även om du inte har begärt det, såvida inte lag och myndigheter kräver att vi lagrar det under en specifik tid. Eftersom vi vill behålla dig i vår kontakt-databas, raderar vi inte all din kontaktinformation förrän du ber att avregistreras från våra nyhetsbrev osv. Alternativt raderar vi anonymt alla utvärderingar efter att en kurs är avslutad. Viss personlig information krävs enligt lag att sparas under en viss tid, såsom enligt Bokföringslagen.

You can request at any time an extract of all your personal information and you can at any time request to have it deleted. In such cases, contact our data protection representative, who can be reached at info@addingvalue.se

Adding Value Consulting lämnar inte ut köparens information till tredje part förutom när orderdetaljer behandlas som en del av orderhanteringen. I detta fall kommer tredje part inte att lämna ut några detaljer till någon annan tredje part.

Cookies are used on this shopping site to keep track of the contents of your shopping cart and to store delivery addresses if the address book is used. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Data collected by this site is used to:

• Take and fulfil customer orders
• Administer and enhance the site and service
• Only disclose information to third-parties for goods delivery purposes

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

Exam Vouchers

If you have booked a classroom course, the relevant exam(s) will be taken during your time in the classroom. Should you wish to reschedule your exam, there will be an additional €25 / 250 kr administration fee.

If you have bought an eLearning license or blended learning course, and you’re ready to take your exam, you need to think about how you would like to do that. At AVC we offer you a couple of different options – you can take your exam at one of our training venues, or by online proctor from the comfort of your own home. When you booked, you were sent an exam code to redeem. You will need this once you’ve made your decision about how to sit your exam. Voucher lengths will vary depending on the examining body (Peoplecert, APMG International, APM, BCS or EXIN), so please make sure you’re ready to take the exam before redeeming your code.

You can reschedule the exam as many times as you like within the period covered by the voucher. Exam vouchers can be extended, but only when the exam voucher is still valid/in date. Vouchers can only be extended for a maximum of six months, at a cost of €25 / 250 kr per request (plus VAT where applicable).

You cannot extend a voucher that has already expired. Instead you will need to purchase a new voucher.

Peoplecert cancellation charges:

If your voucher is still in date, and you wish to cancel a Peoplecert exam, cancellation charges will apply.

They are as follows:

• Up to 48hrs before the exam: Free. Candidates can cancel or change the exam date through their Peoplecert profile for free
• 48hrs to 4hrs before the exam: Candidates can change the exam date directly through their Peoplecert profile at a cost of €50 / 250 kr (plus VAT where applicable) — you will be charged by
• Peoplecert. Contact AVC and we can cancel the exam for you at a cost of €25 / 250 kr per request (plus VAT where applicable) — you can then rebook your exam if your voucher is still in date
• 4hrs to 0hrs before the exam: Candidates can change the exam date through their Peoplecert profile at a cost of €100 / 1.000 kr per request (plus VAT where applicable) — you will be charged by Peoplecert Contact AVC and we can cancel the exam for you, at a cost of €100 / 1.000 kr per request (plus VAT where applicable) — you can then rebook your exam if your voucher is still in date

Shipping and Handling

All products shipped within the Sweden will be subject to a standard shipping charge of €10 / 100 kr. If shipped outside the Sweden a standard shipping charge of €30 / 300 kr will apply.

Delivery Schedule

We will normally send your order out within 5 business days. Allow up to 10 days for delivery.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

eLearning access is from the date on which they are purchased by the Customer. No refunds shall be given for the cancellation of eLearning courses no matter when cancellation is notified to us if the eLearning licence was issued. The exam vouchers purchased in connection with each licence must be redeemed before the licence expires.

Exams and classroom work shops associated with our Blended Learning courses must be booked and attended during the Licence Period. The Licence will terminate immediately on the expiry of the Licence Period.

Open / scheduled classroom courses and their respective exams must be attended within 12 months of the date on which they are purchased by the Customer.

The venue and date of the course will be as advised to the Customer at the time of booking. AVC reserves the right to change the location of the course and will advise the customer as soon as this change is known. AVC reserves the right to cancel or reschedule any course and will advise the customer as soon as this change is known. AVC will use all reasonable endeavors to avoid changes of this nature.

Customer Cancellations and transfers will only be accepted if made in writing and received at least four weeks before the start of a classroom course. Where the notice to cancel and or transfer is given is less than four weeks but more than two weeks, cancellations or transfers will incur a charge equivalent to 50% of the course fee. Where cancellations or transfers are made less than two weeks to the start of a course, a charge equivalent to 100% of the course fee will still be payable by the Customer. The Customer accepts that cancellations and transfers made with four weeks or less notice means that AVC will have difficulty in finding a new customer to take the customers place and that the above fees represent a real and fair pre-estimate of the costs and loss of profits AVC could have made had the customer not cancelled or requested to transfer.

Transfers beyond this point can be arranged but the Customer will be liable to pay a fee.

Cancellation Policy Classroom – InCompany/In-house

Adding Value Consulting will deliver the course content as described in the offer.

Adding Value Consulting reserves the right to re-schedule any ordered course in emergency cases (such as trainer sickness).

In case of last-minute trainer unavailability (due to emergencies such as sickness) Adding Value Consulting will provide to replace the trainer with a new one, with the same or higher qualifications.

ALL materials supplied remain the property of Adding Value Consulting until payment is received in full. Copyright exists on all materials supplied in any form. Copying, transfer or storage by whatever means may only be performed with the express written permission of Adding Value Consulting.

When a training course is confirmed a course must be performed within one year after confirming the course. The following charges will apply in the event of changing the date by a customer once a booking has been confirmed:

Change of dates / participantsTerms

• Cancellation 36 working days* or more prior to event – No Charge
• Cancellation 8 to 35 working* days prior to event – 50% of the full course fee
• Cancellation less than 7 days prior to event – 100% of the full course fee

* Working days: Weekdays, Monday to Friday. National holidays are not included.

Participants

The number of participants can be changed up to 15 working days prior the course start, without any penalty fee. The maximum number of participants is 15.

30 days after date of invoice.

If any payment is not received according to the payment terms agreed, Adding Value Consulting will reserve the right to delay its services until the payment is received.

Adding Value Consulting (AVC) AB

Contact: Derkjan Swart / T: +46 8 662 1589 / Email: info@addingvalue.se

Visiting address

Adding Value Consulting AB; C/O Embassy House; Narvavägen 12, Stockholm

Postal address

Adding Value Consulting AB; Box 24243; 104 51 Stockholm

VAT Number: SE 556730739101

Organisationsnr/ Godkänd för F-skatt: 556730-7391

Bank account: SE1460000000000527284432

BIC/SWIFT: HANDSESS

Bankgiro: 5276-6078